Contact Center Transformation Architect
Posted Updated 3
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Summary
Senior consultant architect leading CVS's HR contact center modernization: building the transformation roadmap with CVS SMEs, supporting platform/vendor selection and RFP presentations, and driving Voice AI adoption and contact center optimization. On-site role in Phoenix placed via Siri Infosolutions.
Role Summary CVS is seeking a senior Contact Center Transformation Architect to lead its HR Contact Center modernization initiative. The consultant will partner with CVS SMEs, support platform/vendor selection, define the transformation roadmap, and drive Voice AI adoption and contact center optimization initiatives. Key Responsibilities • Build the HR Contact Center transformation roadmap in collaboration with CVS SMEs. • Participate in vendor/RFP presentations. • Assess and recommend contact …