Contact Center Workflow QA Lead (Pune)

Contact Center Workflow QA Lead

Company Overview:

At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results

Role Overview

Own validation of IVR, routing engines, escalation logic, andqueue systems.

Ensure workflow reliability under peak traffic and edge conditions. Embed compliance controls into contact center testing.

Core Responsibilities

Skill-based routing andIVR decision tree validation.

Omnjchannel journey and escalation testing. Scenario simulation for peak load and faiover.

State transition and workflow automation frameworks.

Call masking, secure routing, and audit log validation.

Ideal Background

Experience in contact center or telecom workflow testing. Strong understanding of SIPNolP or routing platforms. Experience in scenario driven automation.

Exposure to regulated call environments.