Contact Centre Technology & AI Manager

We are looking for a highly capable and commercially minded Contact Centre Technology & AI Manager to take ownership of our omni-channel customer engagement platform (Connex) and drive the evolution of our contact centre capabilities. This is a high-impact, hands-on role responsible for the design, build and optimisation of customer journeys across voice, SMS, email, chat and AI-driven interactions. You will act as the platform owner and subject matter expert, leading the development of int…