Content Design Senior Associate - Employee Experience

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Employee Experience, you will play an important role in shaping employee experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. You will be responsible for creating and maintaining knowledge articles that help colleagues connect with information directly and through AI agents.

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
• Manage intake request queue and regular maintenance updates to knowledge articles within SLA timelines.

Required qualifications, capabilities, and skills

• 3+ years of experience in digital content, editing, and writing
• Experience in creating content architectures, storytelling, and clear and concise writing
• Advanced skills in written and verbal communication, ensuring clarity in all messaging

• Highly organized and detail-oriented with project management experience

Preferred qualifications, capabilities, and skills

• Interest in and familiarity with AI and LLMs
• Experience adhering to style guides and design system guidance
• Proficiency in using content management systems (HTML knowledge is a plus)