CONTENT HEAD (Helpdesk & Information Services)

Salary: ₱40,000 – ₱50,000 per month

What you'll be doing:

• To lead the strategy, governance, development, and continuous improvement of the Center’s knowledge management and content operations.

• Ensures that institutional information, service knowledge, and support content are accurate, accessible, current, and aligned with stakeholder needs to enable efficient service delivery, self-service adoption, and a consistent user experience across all helpdesk channels.

What we're looking for:

• Bachelor’s degree in a field related to Communication, Information Management, or Information Technology.

• At least 5 years of relevant work experience

• Experience in service desk, ITSM, shared services, or higher education support environments is an advantage.

• Strong verbal and written communication skills

• Exceptional interpersonal relationship skills

• Ability to motivate and direct staff members and subordinates

• Strong customer service orientation

• Top-level critical analysis and customer service skills are essential for this role

• Proven analytical and problem-solving abilities

• Extensive application support experience of the Benilde systems and troubleshooting

• Excellent attention to detail, organization, and prioritization

• Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures

• Demonstrated progressive experience in the management of a technical support team

• Superior quantitative, analytical, and problem-solving abilities

Why Join Us? Our Benefits Package

• HMO Coverage (with dental coverage)

• Rice Allowance: ₱2,500.00 per month.

• Uniform Allowance

• Performance Bonuses: Merit-based pay increases based on your excellent work.

• Milestone Pay: Cash awards celebrating your loyalty every 5 years.

• Generous Leave Package (With Cash Conversion)