Content Manager
Position Description:
Tenna is searching for a creative and collaborative Content Manager. As a Content Manager, you will shape the narrative of customer engagement and our product content, both in written and video formats. From concept to execution, you'll be the driving force behind video content creation, coordinating resources as necessary. Your skills will shine as you assist in creating customer and employee training content, branded materials, and collaborate with various teams to ensure consistent and accurate materials across the board.
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now!
Responsibilities
- Lead the charge as the primary creator, authoring content in both written and video formats.
- Develop and refine customer training content. Collaborate effectively with additional resources as required.
- Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives.
- Proactively seek and integrate feedback from stakeholders to continually enhance content quality.
- Meet with Customer end users in person and virtually to determine needs (scope) of custom training content.
- Assist in creating content tailored to employees and internal training needs.
- Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy.
- Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials.
- Contribute to creating email templates and campaigns, ensuring precision, accuracy, and clarity in all content.
- Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward.
Job Requirements
- Bachelor’s degree in business, marketing, or digital technologies required or equivalent work experience.
- 4+ years of experience in content writing, editing, and finalization for educational purposes, and/or marketing and sales, particularly in technical subjects.
- Strong writing and editorial skills, crafting content that resonates with diverse audiences.
- Proficient in leveraging narratives and storytelling to build customer loyalty and awareness.
- Demonstrated project management prowess, ensuring smooth content creation processes.
- Experience collaborating with internal stakeholders and cross-functional teams, fostering productive relationships.
- Skilled in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms
- Collaborative mindset, working closely with the other department teams on technical content, video creation, graphics, and more.
- Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments.
Benefits, Perks, & Additional Information:
- Full-time opportunity.
- Location: Remote – nationwide.
- Travel is required. Up to 20%.
- Competitive compensation packages offered.
- Opportunities for growth and personal development within a highly dynamic team.
- Robust, low-cost benefit packages offered.
- Benefit coverage begins on the first date of employment.
- Dependent Care offered.
- 401k match.
- Employee referral bonuses.
As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.
Skills
As published by lever · 19 questions · 6 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (5)
- What is your full legal name?
- Home Telephone
- Mobile Telephone
- Email Address
- Date available for work
Pick from a list (8)
- What is the highest level of education that you have completed? optional
- Do you now or will you in the future require sponsorship to work in the United States? optional
- How many years’ experience do you have writing product related content?
- How many years’ experience do you have writing instructional/educational content?
- How many years’ experience do you have with LMS or Knowledge Base type platforms/systems (i.e. Docebo, Zen Desk)?
- How many years’ experience do you have creating training videos from start to finish?
- How many years’ experience do you have with video creation tools and platforms such (i.e. Adobe and Premiere Pro, VEED, Wistia)?
- Are you willing to travel up to 20% (with or without reasonable accommodation)?
Written answers (6)
- What is your current mailing address? (Please include city, county, state and ZIP code)
- What type(s) of employment are you considering? (Full-Time, Part-Time, Contract, etc.)
- What is your minimum salary requirement?
- Are you subject to any type of agreement with a current or former employer that would restrict your ability to work at our company (e.g., non-complete, non-solicitation?)?
- How did you hear about this job opportunity?
- Please list (3) professional references optional