Content Operations Specialist (Night Shift)
Posted Updated
Description
- This role is within the WMR Content Operations team. Working hours are on a ‘shift’ basis, 6.30am to 2.30pm, 2.30pm to 10.30pm and 10.30pm to 6.30am
- This vacancy is for the ‘night shift’, approx. 10.30pm to 6.30am, on a Sunday night to Friday morning basis
- The team embraces ‘hybrid’ working, with a minimum of three days in the office each week, and two at home
- This role involves the provision of accurate and timely benchmark rates to clients who subscribe to the WMR Spot, Forward and NDF services
- These benchmark rates are published every 30 minutes and therefore the Content Operations Specialist will be a key part of the production cycle, taking ownership for the process, beginning to end
- Validates data in an accurate and timely manner using the knowledge of the tools and financial markets
- Uses the approved sources to identify the data, make valuable contributions to the data or use the data as is defined in the collection policy
- Performs data investigation on diagnostic, descriptive, and statistical output during the course of research projects
- Participates in the development of new business proposals and assists on other ongoing project work
- Demonstrates specific market / language skills to deliver on customer / business requirements, adhering to the quality metrics set
- Leads in the resolution of client cases by fixing the data integrity, missing data and other similar issues
- Collaborates with internal teams and external teams to support sourcing and collection of data
- Supports specific complex projects assigned and meets or exceeds the targets defined
- Supports the implementation of process improvement ideas to improve efficiency and customer experience
- Able to understand and interpret complex market information
- Be able to multi task producing accurate work under pressure of time
- Demonstrate literacy, both verbal and written skills
- Have a high regard for accuracy
- Effective at decision making, including when faced with partial information
- Demonstrate strong numeracy skills
- Good social skills, able to work in a small team
- Working knowledge of Office 365 applications
- Understanding of the global financial marketplace
- Graduate Entry level, or equivalent