Content Specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking a content specialist to join an agile, multi-disciplinary team responsible for building, maintaining, and optimising digital content for the UK consumer market. This role focuses on delivering clear, accurate, and engaging content across multiple digital touchpoints while ensuring alignment with brand guidelines, accessibility standards, and customer experience goals.

What you’ll do

• Build, update, and maintain digital media assets including webpages, responsive emails, banners, promotions, and pricing content
• Regularly review and optimise digital content to ensure accuracy, quality, and consistency
• Collaborate with subject matter experts to gather, validate, and manage up-to-date content
• Work closely with copy, design, marketing, and e-commerce teams to deliver timely outputs
• Use content management systems daily and support others through knowledge sharing and guidance
• Identify opportunities to improve processes, customer journeys, and ways of working
• Contribute to cross-functional projects and support agile delivery
• Apply strong attention to detail to minimise corrections after deployment

Who you are

• An individual with 3+ years of experience in content editing or digital content operations
• Confident using content management systems, ideally headless CMS platforms
• Knowledge or courses in prompt engineering
• Hands-on experience or courses taken in AI tools such as Claude, GPT and Gemini as well as platform knowledge in Writer and Structure platforms
• Comfortable managing multiple tasks using project management tools
• A clear and confident communicator with strong writing and editing capability
• Detail-oriented, organised, and able to work accurately under time constraints
• Familiar with working within brand guidelines and adapting tone of voice

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to large-scale, customer-facing digital platforms within a global organisation
• Opportunities to collaborate with diverse, international stakeholders
• A fast-paced, idea-driven environment that values experimentation and continuous improvement
• The chance to contribute directly to customer experience and digital transformation initiatives

What skills you will learn

• Advanced content operations within complex digital ecosystems
• Best practices in digital accessibility, customer journey optimisation, and brand consistency
• Cross-functional collaboration within agile delivery models
• Enhanced proficiency in CMS tools and structured content workflows

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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