Continued Care Case Manager

Title: Continued Care Case Manager

Reports To: Programs Manager/Assistant Program Director

Salary Range: $55k

Employment Type: Full-Time Salaried Non-Exempt

About us:

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown

to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women,

transgender and nonbinary people, supportive housing for formerly chronically homeless

individuals with a disability, and a robust suite of wrap-around services including on-site

behavioral healthcare. The organization also provides community-based aftercare services for

clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the

trauma of homelessness and this is one way we differentiate ourselves from many other

homeless service providers. In addition to a shelter, we are a community that not only meets

people’s basic needs and provides access to housing resources, but we also provide clients with

a supportive community in a fully therapeutic environment so they can begin to heal from the

trauma of homelessness and are more successful in maintaining housing and stability once they

graduate from our programs. We are client-centered and strengths-based in our approach and

practice of harm-reduction and trauma-informed models of care in all our programs. Our

engagement with one another is rooted in our values of hospitality, integrity, collaboration,

transparency, accountability, respect, and dignity for each community member, including staff

and volunteers. Those who share these values, are passionate about working with people in

crisis, and ending homelessness may be a great addition to our diverse and talented team.

Job Description:

In line with housing first-focused shelter, the Continued Care Case Manager (CCCM) supports

TDP’s efforts in assisting shelter guests in maintaining safe, affordable, permanent housing. The

CCCM assists individuals who have transitioned from shelter to housing by providing ongoing

community-based support for one year after individuals become housed. The CCCM goal-plans

with clients, assisting them in achieving increased levels of stability, independence, and

financial stability. Reliable transportation is required.

Core Competencies: Active listening & curiosity, Conflict resolution & deescalation, Care coordination & collaboration, Advocacy Client centered & nonjudgmental, Adherence to professional documentation standards, Resource navigation.

TDP Core Competencies: Ethics & integrity of practice, Organization & Time Management, Commitment to TDP’s Principles of Care, Cultural humility, Teamwork & Collaboration, Critical thinking & Problem Solving.

Role Responsibilities:

• Participate in a warm handoff of all clients while they are still in the shelter with their
• rehousing case manager.
• Meet with clients on their caseload in person at least twice monthly.
• Maintain appropriate case notes and documentation.
• Complete all required assessments including HMIS (at enrollment, annually, and at exit) and ASSM (at enrollment, bi-annually, at exit).
• Accompany clients to medical, behavioral health, legal, and/ or housing appointments as
• necessary.
• Assist clients in building a community map of resources and supports.
• Work with clients on creating and maintaining a budget and maintaining and/ or improving income.
• Help guests with benefits navigation as needed.
• Attend weekly team meetings, quarterly all-staff meetings, and any additional mandatory trainings.
• Maintain a flexible schedule, including some evening and weekend hours, in order to
• best meet the needs of clients.
• Plan and facilitate or co-facilitate any housing-focused programming or workshops as required.
• Other program0related tasks as assigned.