Continuous Improvement Analyst

Salary: £40,000 - 40,000 per year

Requirements:

• Significant experience in continuous improvement, business analysis, and process mapping within a complex organisation.
• Strong analytical skills with the ability to interpret and present complex qualitative and quantitative data.
• Experience applying continuous improvement methodologies such as Systems Thinking, Lean, or DMAIC.
• Excellent stakeholder engagement, communication, and influencing skills.
• Ability to facilitate workshops and collaborate effectively with teams at all levels.
• Strong problem-solving skills and a proactive, solution-focused approach.
• Experience identifying root causes, analysing service performance, and delivering sustainable improvements.
• Ability to build trust quickly and establish credibility across diverse teams.

Responsibilities:

• Analyse operational data, customer insight, performance information, and stakeholder feedback to identify improvement opportunities.
• Map and evaluate end-to-end processes to identify inefficiencies, waste, delays, and opportunities for improvement.
• Facilitate workshops, service reviews, and problem-solving sessions with stakeholders across the business.
• Support and deliver continuous improvement projects using structured methodologies such as Systems Thinking and DMAIC.
• Produce clear recommendations and actionable insights based on qualitative and quantitative analysis.
• Track project actions, risks, dependencies, and implementation progress.
• Work closely with operational teams to build capability and embed a culture of continuous improvement.
• Ensure customer experience and feedback are central to improvement activities.

Technologies:

• Support

More:

We are a leading housing organisation offering a permanent Continuous Improvement Analyst role based in SMART working with regular attendance across South East Wales offices. This is an exciting opportunity to join a newly established Continuous Improvement function and help drive positive organisational change through evidence-based analysis, process improvement, and sustainable service transformation. We offer an enhanced pension scheme with employer contributions of up to 12%, 25 days annual leave plus bank holidays increasing with length of service, flexible SMART working arrangements, a flexible benefits package, private medical insurance and health cash plan options, professional membership support, and enhanced family-friendly policies and wellbeing initiatives.

last updated 35 week of 2026