Continuous Improvement Manager

At Kelli’s, We Give More - more support, more opportunity, more heart. As the nation’s leading family-owned wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations, we believe success comes from helping others succeed.

We give our customers more than just products we give them personalized service, strategic advice, and a trusted partner.

We give our team members more than just a job we offer purpose, growth, and a place to build your Legacy.

Kelli's is looking for a Continuous Improvement Manager to drive improvements across our distribution operation. This role will focus on process improvement, operational analytics, inventory accuracy, and technology adoption to help us work smarter, improve efficiency, and support continued growth.

The ideal candidate is a hands-on problem solver who enjoys analyzing data, identifying the root cause of issues, improving processes, and finding practical ways to use automation, AI, and technology to make operations better.

This position will also oversee our Cycle Count and Inventory Specialist teams and work closely with Operations, Purchasing, Sales, IT, and Executive Leadership.

Key Responsibilities

• Lead continuous improvement initiatives across the distribution operation.
• Identify opportunities to improve productivity, efficiency, inventory accuracy, service levels, and safety.
• Develop, maintain, and improve SOPs and Work Instructions.
• Establish and monitor operational KPIs and reporting.
• Analyze data and trends to identify problems and opportunities for improvement.
• Lead root cause analysis and develop corrective actions for recurring issues.
• Develop and maintain operational dashboards and automate reporting when possible.
• Lead the company's cycle count and inventory accuracy program.
• Supervise Cycle Count and Inventory Specialist team members.
• Investigate inventory discrepancies, adjustments, damages, and customer/vendor issues.
• Partner cross-functionally to resolve problems and implement long-term solutions.
• Research and evaluate automation, robotics, AI, and emerging technologies that can improve operations.
• Partner with IT and Operations to test and implement new technology solutions.
• Lead improvement projects from identification through implementation and measurement.
• Coach and develop direct reports while promoting a culture of continuous improvement.