Contract Executive, Customer Care (1 year contract)

Open 42d

The key responsibilities include:

Manage updates of customer information i.e., nomination, update of particulars into database system.
Adherence to data workflows within service level agreements (SLA) and high accuracy.
Perform quality check and performance coaching.
Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information.
Investigate on complaints and mitigating measures.
Collaborate with stakeholders to understand requirements and fulfil objectives.
Streamline work processes, review, and provide feedback for improvement.
Comply to Risk and Compliance.
Prepare department monthly/ad-hoc reports.
Perform data analytics to review work process improvements, initiate or support new implementations.
Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.
Undertake any assignments as and when assigned.

The requirements are:

Education: Polytechnic/Degree
Professional/Trade Qualification: Preferably with Insurance Certification
Experience: Preferably minimum 1-2 years of working experience in relevant field
IT & Computer Proficiency: IT-savvy with strong in MS Office; ability to work confidently with multiple systems and digital tools
Working knowledge of SOPs, regulatory guidelines and strong governance orientation

The other competencies are:

Strong attention to detail and accuracy
Good analytical and critical thinking skills.
Able to work efficiently in a fast-paced, team-oriented environment.
Must be proactive, work independently and multi-tasking.
Manage large workloads effectively while maintaining data accuracy.
Maintains focus during repetitive and detail-intensive tasks.
Maintains discipline and data integrity during high-volume or time-sensitive activities such as migration and cutover
Good organizational skill and effective time management.
Strong inter-personal and written communication.