contract Infrastructure Support Engineer #IAC

* Provide day-to-day BAU infrastructure operational support within an end-user environment.

* Perform L1/L2 troubleshooting and incident resolution for infrastructure-related issues.

* Support network infrastructure, including basic troubleshooting of LAN/WAN, switches, routers, firewalls, connectivity and network access issues.

* Support server infrastructure, including Windows/Linux servers, system availability, performance and basic troubleshooting.

* Monitor infrastructure systems and respond to alerts, incidents and service requests.

* Perform basic health checks, troubleshooting, maintenance and operational tasks across infrastructure environments.

* Work with network and server teams to investigate and resolve infrastructure incidents.

* Escalate complex issues to the relevant L2/L3 infrastructure, network or vendor teams when required.

* Assist with user-facing infrastructure issues involving connectivity, access, servers and other IT infrastructure services.

* Participate in infrastructure changes, patching, maintenance and planned activities where required.

* Maintain accurate documentation of incidents, troubleshooting steps, resolutions and infrastructure procedures.

* Follow established ITIL, change management, incident management and operational procedures.

* Coordinate with internal stakeholders and vendors to ensure timely resolution of infrastructure-related issues.

* Support infrastructure projects and improvement initiatives when required.
* Any other ad-hoc duties as assigned by supervisor.

* Diploma/Degree in Information Technology, Computer Science, Engineering or a related discipline.

* 2–5 years of experience in infrastructure support, IT operations, system administration or a similar role.

* Hands-on experience providing BAU infrastructure support in an end-user environment.

* Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs and basic routing/switching.

* Experience supporting Windows Server and/or Linux environments.

* Familiarity with network and server monitoring tools.

* Experience handling L1/L2 infrastructure incidents and troubleshooting.

* Good understanding of ITIL processes, particularly incident, problem and change management.

* Strong troubleshooting and analytical skills.

* Good communication skills and the ability to work effectively with infrastructure and cross-functional teams.

* Able to work in a fast-paced operational environment and respond effectively to infrastructure incidents.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

See also