Contract Logistics Customer Service Supervisor

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How you create impact

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process is seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your tasks and responsibilities:

• To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
• To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To ensure teams communicate with customers regarding order status or when issues arise.
• To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.
• To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customers contractual obligations on the part of the company.
• To Ensure teams performance against KPIs (e.g., response time, accuracy, customer satisfaction) and drive corrective actions.
• To Ensure teams prepare, present customer reports and performance reviews (weekly, monthly, quarterly, or ad hoc), including insights and improvement plans.
• To Collaborate with cross-functional teams to resolve issues and ensure seamless service delivery.
• To Support commercial activities by contributing operational inputs to proposals and ensuring alignment with service capabilities.

Work hour: From 08:00 to 17:00, Monday to Saturday.

What we would like you to bring

• Bachelor’s degree or equivalent with 3–5 years of experience in logistics, warehouse, or customer service operations.
• Strong customer service mindset with the ability to manage client relationships, handle escalations, and ensure customer satisfaction.
• Good communication and coordination skills to work effectively with customers and cross-functional teams.
• Detail-oriented, responsible, and able to work independently in a fast-paced environment.
• Strong problem-solving, decision-making, and prioritization skills to manage multiple tasks and meet deadlines.
• Ability to analyze data and KPIs (e.g., SLA, performance), prepare reports, and drive process improvements (CI).
• Commercial awareness: Able to support pricing, proposals, and ensure solutions are practical and aligned with service delivery.
• Proficient in Microsoft Excel and PowerPoint; familiarity with WMS systems is an advantage.
• Ability to coordinate team activities and support junior staff development.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.