Contract Logistics Distribution Supervisor

Responsibilities

• Coordinate daily and weekly distribution priorities across customers, operational sites and transport partners.
• Translate customer commitments, delivery windows, booking requirements and service standards into clear operational priorities.
• Monitor delivery performance, exceptions, backlogs and time critical risks, taking action before they become service failures.
• Coordinate warehouse teams, carriers and customer stakeholders to maintain agreed service levels and customer commitments.
• Allocate team workloads, clarify ownership and deadlines, and maintain effective handovers across the operation.
• Provide day to day leadership, coaching and feedback to team members while supporting capability development and cross training.
• Monitor customer SLAs and KPIs, ensuring operational performance is visible, accurate and consistently managed.
• Lead the resolution of operational issues and customer escalations, maintaining ownership until the issue is closed.
• Investigate service failures and recurring issues, identify root causes and implement corrective and preventive actions.
• Maintain accurate reporting across service, productivity, cost, risk and operational performance.
• Support customer onboarding, operational changes, tenders and proposals with accurate operational input.
• Work closely with transport partners to manage capacity, performance, bookings and service requirements.
• Promote a strong safety culture and ensure operations comply with WHS, Chain of Responsibility, company procedures and applicable Australian legislation.
• Identify opportunities to improve productivity, service reliability and customer experience through continuous improvement.

Requirements

• Experience in transport, distribution, Contract Logistics, warehousing or supply chain operations.
• Previous experience supervising or leading an operational team.
• Strong understanding of distribution and transport operations.
• Experience managing customer SLAs, KPIs and operational performance.
• Strong customer and stakeholder management skills.
• Understanding of WHS, Chain of Responsibility and Australian transport compliance requirements.
• Strong problem solving and root cause analysis capability.
• Ability to manage competing priorities in a fast paced operational environment.
• Strong communication skills with the confidence to escalate issues and challenge constructively.
• Practical and hands on leadership style with a focus on developing people.
• Experience with continuous improvement and process optimisation is highly desirable.
• Relevant qualifications or equivalent industry experience.