Contract Manager

At Sharpsmart, we are looking for a commercially minded Contract Manager to own a portfolio of healthcare customer accounts and play a critical role in our growth strategy.

This is not a traditional account management role. We are looking for someone who can build influential senior stakeholder relationships, clearly demonstrate value, drive retention, identify growth opportunities and become a trusted partner to our customers.

As Contract Manager, you will manage customer contracts throughout their lifecycle—from mobilisation and day-to-day performance management to review, renewal and continuous improvement. You will work closely with customers and internal operational teams to ensure contractual commitments are understood, delivered and evidenced.

This is a varied role requiring strong commercial judgement, excellent stakeholder management and a practical, solutions-focused approach to resolving issues before they affect customer experience or contract performance.

If you are passionate about delivering excellent customer outcomes, improving commercial performance and building long-term partnerships, we would love to hear from you.

What you'll be doing

• Own the commercial performance, retention and profitability of a portfolio of healthcare customer accounts.
• Build influential relationships with operational, commercial and executive stakeholders.
• Lead Executive Business Reviews (EBRs), using performance data and insight to shape strategic customer plans.
• Clearly demonstrate the value SharpSmart delivers through measurable service, financial and sustainability outcomes.
• Develop and execute account growth plans that protect revenue and unlock new opportunities.
• Identify and proactively manage commercial, contractual and operational risks.
• Protect contract value and margin through robust scope, pricing and change control.
• Use customer insight, market intelligence and performance trends to identify growth opportunities.
• Partner with Operations, Customer Service, Finance and Sales to resolve issues and improve customer outcomes.
• Build long-term strategic partnerships that strengthen retention, customer advocacy and sustainable growth.

About you

You will be commercially minded, customer focused and confident managing strategic accounts in a fast-paced service environment.

We are looking for someone with:

• Experience managing key customer relationships, contracts or strategic accounts.
• Strong commercial awareness, including revenue, margin, retention and growth.
• The ability to build credibility and influence stakeholders at all levels, including senior leaders.
• Experience leading customer reviews and presenting performance, value and improvement plans.
• Strong communication, presentation and stakeholder-management skills.
• A proactive, organised and solutions-focused approach to resolving issues and managing risk.
• The ability to work effectively with Operations, Customer Service, Finance and Sales teams.
• Confidence using performance data and customer insight to identify opportunities and improve outcomes.
• Experience in healthcare, B2B services, facilities management or another operational service environment would be advantageous.

What we can offer

At Sharpsmart, you will have the opportunity to make a meaningful impact in a business that helps create safer, more sustainable healthcare environments. In return for your expertise and commitment, we offer:

A competitive salary and benefits package.

• The opportunity to manage strategic healthcare customer relationships and directly influence retention, growth and commercial performance.
• A high-profile role with exposure to senior customer stakeholders and cross-functional business leaders.
• A collaborative, supportive environment where your ideas and commercial insight are valued.
• The chance to work for an organisation with a clear purpose: improving safety, sustainability and efficiency in healthcare.
• Ongoing development opportunities, with scope to broaden your commercial, customer and leadership experience.
• A role where you can see the direct impact of your work on customer outcomes, long-term partnerships and business growth.