Contract Quality Engineer (12 months)

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

This role is offered on an initial 12‑months contract with the potential for extension or conversion to a permanent position depending on performance and business needs. He/ She is a critical enabler in strengthening regional quality performance by driving data visibility, reporting accuracy, and process efficiency through automation to ensure high-quality execution of Lam’s Quality Management Program by supporting timely investigations, improving RCCA rigor, and maintaining compliance to iQMS standards. Through close collaboration with operations, logistics, and supplier management, the role enhances issue resolution effectiveness, reinforces customer trust, and contributes to continuous improvement across the SEA region.

What you’ll do

• Generate, compile, and analyze first-level quality data and reports to support the Regional Operations and Lam Quality Program.

• Identify, design, and implement automation solutions (e.g., Power BI, Power Automate, Excel macros, Python scripting) to streamline recurring reports such as: GQ (Global Quality) report updates (e.g., damage codes) / GQ NCe (Non-Conformity External) reporting with Inv Group – Field Service / Reverse logistic reports / GQ reports needing action (FQM / QPL)

• Maintain dashboards and ensure data integrity, accuracy, and timeliness of recurring submissions

• Work with Supplier management team on the Quality escape review

• Support the Lam Quality Management process through IQMS (Integrated Quality Management System)

• IRF (Investigation Request Form) submission, review & approval support

• NCe content quality checks and follow-ups with originators

• Partner with local logistic team on the part returns that need to send for Failure Analysis (FA)

• Support Investigation & RCCA (Root Cause / Corrective Action) content reviews; flag deficiencies to originators & GQ

• Assist in responding to RFI (Request For Information)

• NCe audits and follow-up for closure with end users

• Engage with QCOs (Quality Case Owners) to help drive investigation and RCCA progress under guidance of senior engineers

• Support iQMS cycle-time adherence (14 days / 60 days for Critical & Low Customer Impacts; SQN/SCAR timelines as stipulated)

• Build customer trust through consistent communication and reporting as well as contribute to the Quality Community and collaborate with regional QPLs

Who we’re looking for

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Preferred qualifications

• Semiconductor or wafer fab experience is considered an advantage, and candidates should demonstrate a willingness to learn and undergo training to build relevant competencies.