🏥 CONTRACT QUALITY SERVICE MANAGEMENT EXECUTIVE – Fast Hire - #HJZ

Manage and respond to patient/service feedback, ensuring timely resolution and closure
Analyse feedback to identify trends, patterns and opportunities for service improvement
Coordinate hospital-wide quality service initiatives, programmes and projects
Plan and organise events, surveys and focus group discussions
Prepare and maintain feedback dashboards and reports
Present service feedback insights to hospital committees and workgroups
Support initiatives to strengthen the organisation's service culture and patient experience
Work closely with internal stakeholders to drive service excellence initiatives

Min Bachelor's Degree, preferably in Marketing, Communications, Psychology, Business or related disciplines
At least 5 years of experience in Marketing Communications, Service Quality or related fields
Healthcare experience is an advantage
Strong writing and communication skills
Prior experience in feedback / complaint management is preferred
Strong interpersonal and stakeholder management skills
Organised, creative, proactive and able to manage multiple projects
Comfortable working independently under tight timelines
Good knowledge of social media platforms
Experience in data management / analytics is an advantage

If you are interested in any of the positions, do kindly dropyour most updated resume to estherlim@recruitexpress.com.sg

Esther Lim Suk Hui
EA Personnel No: R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

See also