Contract / Service Delivery Manager
Posted
Summary
A Contract/Service Delivery Manager in Bucharest who coordinates enterprise application support and maintenance for customers — managing application takeovers, SLAs, incidents, escalations and change requests while leading multidisciplinary technical teams and running regular customer reviews. Familiarity with Microsoft Power Platform is a plus.
Key responsibilities:
- Coordinate service delivery, customer communication and contractual commitments.
- Manage application takeover, knowledge transfer and ongoing support activities.
- Monitor SLAs, incidents, escalations and service performance.
- Coordinate technical resources and change requests.
- Prepare service reports and support regular customer reviews.
Required experience:
- Experience managing enterprise application support and maintenance services.
- IT service management, incident management and SLA governance.
- Coordination of multidisciplinary technical teams.
- Strong stakeholder management and communication skills.
- Familiarity with Microsoft Power Platform environments is an advantage.