Control Hub Manager, Bedok Depot

Purpose and Scope

We are seeking an experienced and driven individual to lead our Municipal Services Control Hub operations. As a Manager, Control Hub, you will oversee facilities management, fleet technology systems, driver safety programmes, municipal waste operations and stakeholder engagement to ensure efficient, compliant and high-quality service delivery across the business.

Key Roles and Responsibilities

1. Facilities Operations and Maintenance

• Manage the day-to-day depot operational facilities and maintenance matters

• Ensure facilities remain safe, operational, compliant, and fit for purpose

• Conduct routine inspections to maintain facility standards and operational readiness

• Drive continuous improvement initiatives to enhance operational efficiency and service reliability

2. Depot Management, Reinstatement and Renovation Projects

• Lead and manage depot reinstatement, renovation, upgrading and expansion projects, including project planning, budgeting, procurement, contractor management and stakeholder coordination

• Ensure projects are delivered on schedule, within budget and in compliance with contractual, regulatory and quality requirements, including authority submissions and approvals where required

3. Lease Management and Licensing

• Manage depot lease agreements, tenancy matters, lease renewals and lease extension applications, while monitoring tenancy obligations and critical lease milestones

• Liaise with landlords, consultants, legal representatives and regulatory authorities on property-related matters

• Oversee the renewal of depot licences, permits and operational approvals, ensuring timely submissions and proper maintenance of tenancy and regulatory records

4. Municipal Waste Contract Management and NEA Liaison

• Serve as the primary liaison with NEA on contractual, licensing and operational matters relating to municipal waste collection

• Manage municipal waste collection contracts, including contractual obligations, deliverables, KPIs and responses to NEA enquiries

5. IoT and Smart Fleet Services Management

• Oversee IoT-enabled systems and smart fleet technologies deployed across waste collection vehicles and operational assets

• Manage fleet technology platforms, including telematics, GPS tracking systems, onboard cameras, sensors and vehicle diagnostics, ensuring system reliability and data integrity

• Liaise with technology vendors and service providers, analyse operational data and drive improvements in fleet performance, productivity and service delivery

6. Dangerous Driver Monitoring and Behaviour Management

• Oversee driver safety and performance monitoring programmes using telematics and vehicle surveillance technologies

• Monitor driver performance trends, maintain driver safety records and performance databases, and prepare driver scorecards and management reports

• Identify safety concerns and implement corrective actions, including coaching, retraining and driver improvement programmes

7. Municipal Waste Operations and Service Management

• Lead municipal waste and recycling programmes, including Cash-for-Trash (CFT) initiatives, stakeholder engagement and community recycling efforts

• Oversee overflowing bin cases and bin-related projects, ensuring timely service recovery, regulatory compliance and adherence to corporate branding standards

8. Compliance and Governance

• Ensure compliance with all regulatory, contractual, licensing and operational requirements relating to depot, facility and municipal waste operations

• Oversee the maintenance of all licences, permits, approvals, certifications and statutory records

• Establish and maintain proper documentation, reporting and governance systems to support compliance, health, safety and operational requirements

9. Vendor, Contractor and Service Provider Management

• Manage contractors, service providers and technology vendors, ensuring compliance with contractual, safety and quality requirements

• Oversee contract administration, vendor performance management and procurement activities, including RFQ evaluations and negotiations

10. Budgeting and Financial Management

• Prepare and manage budgets for depot operations, maintenance, licences and other facility-related expenditures

• Monitor expenditure, optimise resource utilisation and identify opportunities for cost savings and operational efficiencies

11. Stakeholder Management and Reporting

• Build and maintain effective relationships with internal and external stakeholders, including government agencies, Town Councils, landlords and service providers

• Prepare management reports, operational dashboards and performance analyses, and coordinate stakeholder communications on regulatory and operational matters

12. Municipal Waste Operations – Bin replacement

• Lead and coordinate bin replacement, delivery and distribution activities, while ensuring adequate inventory levels and efficient deployment of resources

• Manage bin-related CRM cases and coordinate with Operations and relevant internal teams on special event bin deployment and service requirements

• Perform any other duties and responsibilities as assigned by the Company

Qualification, Skills and Experience

• Bachelor's Degree in a relevant discipline

• At least 5 years of relevant experience in Facilities Management, Operations Management, Project Management or related fields

• Experience in facilities operations, project management, contractor management and stakeholder engagement

• Familiarity with lease management, licensing and regulatory compliance matters

• Experience managing vendors, service providers and contracts

• Strong analytical, organisational, interpersonal and communication skills

• Familiarity with IoT-enabled systems, telematics or smart technologies will be an advantage

• Independent, resourceful and able to manage multiple priorities in a fast-paced environment