Control Systems Specialist

Salary: £50,000 - 50,000 per year

Requirements:

• Excellent communication and customer-facing skills
• Strong training and documentation skills
• Analytical and structured mindset
• Autonomous with a strong team spirit
• Organised with good prioritisation skills
• Curious and interested in technology
• Experience in a critical operational environment, ideally
• Experience with emergency response or operational management systems is a plus
• SQL knowledge is a plus, or willingness to learn
• Good knowledge of Windows environments, or willingness to learn

Responsibilities:

• Act as the key interface between our customers, technical teams, and product team, providing functional support and incident management
• Design and deliver training sessions remotely and on-site
• Adapt training content to different user profiles
• Produce user guides and procedures
• Analyse and qualify functional incidents
• Identify root causes and propose appropriate solutions
• Support users in resolving issues
• Assist users in configuring the solution to their specific needs
• Identify recurring issues
• Propose product and process improvements

Technologies:

• Support
• SQL
• Windows

More:

We are offering a command and control system specialist role with a salary of £40-£50k, potentially negotiable. The role is mainly home-based, with travel required to client sites in Cambridge, Nottingham, Derbyshire, and Yorkshire. This is a great opportunity to evolve a new role and make it your own, supporting customers and contributing to service excellence as the primary point of contact for our emergency response solution. The role places a strong emphasis on training, train-the-trainer activity, and potentially first-line support, with you acting as the superuser and sharing knowledge with clients and end users. We offer a competitive benefits package and opportunities for professional development and continuous training.

last updated 32 week of 2026