Control Tower Management Singapore
Job Purpose
At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost. Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.
Key Accountabilities
Day to day Operations:First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day businessHandle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service levelMonitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
Request and Incident Management:Handling of customer requests and supply chain incidents / disruptionsInform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
Visibility and Event Management:Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriersFollow up on missing events and investigate data inconsistencies
Support reporting and performance measurement:Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviewsSupport analysis of standard KPIs and reports and identify / suggest areas for improvement
Supplier Management:Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.
WHAT ARE WE LOOKING FOR?
Essential
Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
Minimum 1 year of working experience
Fresh graduates with logistics or supply chain related educational background may be considered
Strong computer skills and good working knowledge of Microsoft Office
General understanding of Supply Chain Management concepts and logistics processes
Fluency in English (both written and spoken) mandatory
Ability to work under pressure in a fast-paced environment
Proven ability to get things done and a team player
Highly dependable and reliable in ensuring priorities are met effectively, good time management skillsCustomer service oriented
Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment
Desirable
Diploma in in business administration or Supply Chain Management.Bachelor’s degree in International Trade, Logistics or Commerce
Experience in Freight forwarding logistics and International Supply Chain Management
Advanced knowledge of MS office products, Excel, PPT & WordKnowledge of transportation/warehouse management systems
Multilingual candidates a plus
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.