Controls Manager - International Consumer Banking

Join a collaborative squad of curious problem-solvers passionate about new technology and real-world fintech innovation.

As an Operations Control Associate at JPMorgan Chase within the International Consumer Bank, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk.

Job Responsibilities

• Supporting the design, documentation, and maintenance of control frameworks to align with regulatory requirements and internal policies, including creating and updating control procedures, process maps, and evidence standards.
• Partnering with Operations, and Servicing stakeholders to identify operational risks in new and existing products/processes; capturing requirements and helping translate them into practical controls and testing routines.
• Assisting with Audit, Risk, and Compliance engagements, including exam preparation, evidence collection, coordination of responses, and tracking of follow-ups.
• Supporting the lifecycle of issues and action plans (identification, documentation, root cause analysis, remediation tracking, and timely closure), maintaining high-quality records in relevant systems.
• Executing risk and control self-assessments (RCSA) or equivalent activities by gathering data, validating controls, testing effectiveness, and summarizing results for review.
• Monitoring the performance of existing controls through KRIs/KPIs and control testing; escalating emerging risks or control breaks and recommending pragmatic enhancements.
• Contributing to the Compliance and Operational Risk Evaluation (CORE) program across its four pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
• Preparing materials and metrics for control committees and governance forums, ensuring accuracy, clarity, and consistency of reporting.
• Collaborating with control partners across the firm—business, operations management, legal, compliance, risk, audit, and technology—to maintain productive feedback loops and drive effective remediation.
• Supporting cross-department initiatives (e.g., awareness programs, risk expos, and trainings) and contributing to a proactive risk management culture across ICB.

Required Qualifications, Capabilities and Skills

• Minimum 3 years of experience in Operational Risk, Controls, Compliance, Audit, or a related discipline within a large financial institution, regulator, consulting firm, or retail investments manager.
• Experience in Fraud Operations and/or Customer Operations in a banking/financial institution
• Demonstrated ability to identify, assess, and articulate operational risks and to support the development and execution of effective control activities.
• Strong analytical skills with attention to detail and a high standard of accuracy and integrity; able to work with metrics, control testing results, and process documentation.
• Clear and concise written and verbal communication skills, including preparation of control reports, governance materials, and stakeholder updates; ability to collaborate effectively across multiple functions and levels.
• Experience partnering with business and functional stakeholders to support remediation of operational risk issues and control gaps.
• Foundational process mapping skills and familiarity with control testing or quality assurance practices.
• Effective time management, prioritization, and organization skills in an agile and evolving environment; comfortable managing multiple deliverables and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred Qualifications, Capabilities and Skills

• Experience with tools such as JIRA, Confluence, Alteryx, or CORE.
• Knowledge of retail banking products, processes, regulations, and operational risk disciplines.
• Relevant Bachelor’s degree preferred
• Exposure to data-driven reporting and dashboarding of KRIs/KPIs; familiarity with basic data analysis concepts.
• Experience collaborating within squads or cross-functional teams in an agile delivery environment.

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