Convention Services Manager

Overview:
To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a convention/meeting resume.
Responsibilities:
Prepare resumes for groups
Re-checks function book to ensure proper space has been assigned
Provides hotel site inspections when necessary
Entertains clients to establish closer working relations when appropriate
Recommends special outside services when required
Conducts final tie-down meetings prior to conference when necessary
During conference, will ensure the meeting arrangements are to specifications
On conclusion of conference, review final bill and evaluation with meeting planner
Follows through to ensure all meeting arrangements discussed meet specifications.
After the conclusion of meeting, reviews final bill and comments with meeting planner.
Coordinate all aspects of conferences as assigned by the Director of Convention Services
Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
Serve as the onsite contact for clients during their events and meetings.
Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time.
Participate in all regular and operational meetings as required.
During conference, will ensure all meeting arrangements discussed meet specifications.
Assist in and support in food and beverage operations as necessary.
Flexible work hours to include weekends, holidays and evenings based on business levels
Qualifications:
College degree preferred
At least 4 years of progressive experience in a catering/sales hotel or related field
Knowledge of the operations of the hotel industry
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
Must have proven selling, negotiating and presentation skills
Requires knowledge of advanced sales techniques
Highly developed customer service skills with strong attention to detail
Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred
The ability to delegate, effectively train and coach
Must be able to work a flexible schedule including nights, weekends and holidays
Proactively explore networking opportunities
Community leadership experience