Convention Services Manager

RESPONSIBILITIES:

· Hires, trains, schedules and reviews all departmental staff.

· Checks quality of work, monitors improvements and performance.

· Directs the proper set-up and breakdown of all banquet functions.

· Ensures employee and guest safety in the set-up and arrangement of banquet functions.

· Works closely with the culinary team to ensure proper meal counts and scheduling of staff.

· Directs the proper food and beverage service in accordance to contractual agreements.

· Conducts pre-function meetings with staff to ensure the proper service requirements of banquet functions.

· Greets and maintains communication with the customer before and throughout the function.

· Completes final billing and presents to the customer contact for payment.

· Maintains cleanliness of all banquet rooms, service areas and equipment.

· Directs and ensures that proper handling, usage and storage of all banquet equipment and supplies.

· Maintains constant communication with the Executive Chef and the Food and Beverage Director.

· Participates in BEO meetings and weekly staff meetings.

· Ensures that staff is in adherence to hotel uniform/grooming standards at all times.

· Performs other duties as assigned by management.