COO / Head of Operations

COO / Head of Operations
About the Company
We are a fast-growing international FinTech company providing payment solutions to businesses across multiple markets.
As the company continues its growth journey, we are looking for a COO / Head of Operations who will help transform the business into a highly structured, scalable, and performance-driven organization.
This role is ideal for a strong operational leader who thrives in fast-paced environments, enjoys building systems from the ground up, and can drive operational excellence across multiple business functions.

Role Mission
Build and lead a scalable operational framework that enables sustainable business growth, improves execution discipline, strengthens cross-functional collaboration, and ensures operational excellence across the organization.
The COO will act as a key partner to the executive team, translating business strategy into efficient execution and measurable outcomes.

Key Responsibilities
Lead and optimize company-wide operational processes, workflows, and management systems.
Design and implement scalable operational frameworks to support business growth.
Establish clear ownership and accountability across departments.
Develop and maintain operational KPIs, reporting structures, dashboards, and performance management systems.
Drive operational excellence, automation initiatives, and continuous process improvement.
Improve collaboration between Product, Business Development, Support, Finance, Legal, Compliance, Risk, and other business units.
Ensure strategic initiatives have clear objectives, ownership, timelines, and measurable results.
Build and maintain effective project and operational management practices across the organization.
Introduce and optimize operational tools and methodologies (ClickUp, Jira, Asana, Monday.com, or similar).
Identify operational bottlenecks, inefficiencies, and business risks and implement corrective actions.
Lead organizational transformation initiatives and support company scaling efforts.
Create management reporting and provide actionable recommendations to executive leadership.
Partner closely with the CEO and leadership team on strategic planning, execution, and business development initiatives.

Requirements
7+ years of experience in Operations, Business Management, General Management, or similar leadership functions.
3+ years of experience in a senior leadership role such as COO, Operations Director, Head of Operations, General Manager, or equivalent.
Proven track record of building, optimizing, and scaling operational processes within growing organizations.
Experience managing multiple business functions and cross-functional teams.
Strong expertise in operational strategy, process design, performance management, and organizational development.
Hands-on experience implementing KPI frameworks, reporting systems, and operational controls.
Strong project management, prioritization, and execution capabilities.
Excellent stakeholder management, communication, and leadership skills.
Strong analytical mindset with the ability to make data-driven decisions.
Experience working within FinTech, Payments, SaaS, Technology, E-commerce, Marketplace, or other high-growth industries will be considered a strong advantage.
Fluent English.

Success in the First 90 Days
Operational reporting framework is fully established.
Leadership and cross-functional operational meetings are running effectively.
Key business processes are documented with assigned owners and accountability structures.
Operational priorities and performance metrics are clearly defined across departments.
Project management and execution tracking systems are implemented or optimized.
Cross-functional collaboration and execution discipline are significantly improved.
Critical operational bottlenecks are identified with action plans in place.
Dependence on founder involvement in day-to-day operational management is reduced.

What We Are Looking For
We are not looking for a corporate administrator.
We are looking for a builder, operator, and problem-solver who enjoys creating structure, improving execution, scaling teams, and helping ambitious businesses grow.
The ideal candidate combines strategic thinking with a hands-on approach, can navigate complexity, and has a proven ability to turn business challenges into scalable operational solutions.