Cooling Technical Support Engineer

Schneider Electric™ creates connected technologies that reshape industries, transform cities, and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate and secure their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment\:

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Job Description\:

We attach importance to diversity, openness to the world, and progress. As a result, digitization, international context, versatility of missions is part of the work environment of the position.

For example, one of the different actions reconciling the values ​​mentioned above\:

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POSITION SUMMARY\:

In this role, you will provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on Cooling Products (Precision Air Conditioners as InRoom-InRow, and Chillers) intended mainly for Data Center applications.

You will have to provide adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.

If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support solve the field issues.

You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world.

If you’re openminded and your mindset is oriented to help others, you’ll be welcome!

ESSENTIAL DUTIES\:

• 50% => Provide technical support on Cooling Products on BFO, via e-mail/phone/video or through remote connections to SE FSRs and CSPs
• 10% => Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products
• 5% => Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q)
• 5% => Contribute to the management of the Advanced FSRs Community by creating Knowledge sharing content
• 5% => Update the content of the FSR database for Cooling Products
• 5% => Contribute to the development of the training modules collaborating with Training teams
• 5% => Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities
• 5% => Contribute to improve procedures for development of FSR Service Tools.

SECONDARY DUTIES\:

• Visit customers WW to discuss and analyze unsolved technical issues on Cooling Products.
• Participation to validation tests on Cooling Products at customer site.
• Drafting of technical on-site intervention reports.
• Present Advanced FSRs Community topics at monthly meetings, providing continuous feedback to Community leaders about team members participation and involvement.
• Share technical knowledge and daily experience within the team.
• Team-work and solidarity between team members.
• Becoming expert on Cooling products and even on the Cooling solutions.