Coordinated Outreach Case Manager (6667)

Position Summary: The Coordinated Outreach Expansion initiative provides funding for staff to conduct General and Encampment Outreach. Staff will be expected to provide both types of outreach throughout the geographical area of the Continuum of Care for the duration of the contract term. Outreach team assignments are made based on capacity needs, which fluctuate with the varying sizes of encampments to be closed.

Responsibilities:

General Outreach

• Engaging and building relationships with neighbors experiencing unsheltered homelessness that effectively builds rapport and trust
• Completing CAS Program Enrollment in HMIS
• Assist neighbors in obtaining supporting documents to obtain vital documents, documents include but are not limited to: ID, Social Security card and Birth Certificates
• Assist neighbors in obtaining Verification of Disability and letters of homelessness to verify chronic status
• Submit necessary applications and payment requests for the vital documents
• Provide neighbors with Stewpot IDs as needed
• Service Coordination including referrals to services, shelter, connection to population-specific systems and/or to system-specific liaisons
• The provision of services to meet basic needs including food and water, clothing and living materials, health and hygiene items, and income connection (if appropriate)
• Pre-navigation activities including the collection of critical documents and warm hand-off to the housing case manager
• Completing timely and accurate data entry and reporting including client program enrollments, client services, and uploading critical documents
• Submit all Nexonia and time sheets in a timely manner
• Other duties as assigned

Encampment Outreach

• Engaging and building relationships with neighbors experiencing unsheltered homelessness that effectively builds rapport and trust
• Completing CAS Program Enrollment in HMIS
• Assist neighbors in obtaining supporting documents to obtain vital documents, documents include but are not limited to: ID, Social Security card and Birth Certificates
• Assist neighbors in obtaining Verification of Disability and letters of homelessness to verify chronic status
• Submit necessary applications and payment requests for the vital documents
• Provide neighbors with Stewpot IDs as needed
• Service Coordination including referrals to services, shelter, connection to population specific systems and/or to system specific liaisons
• The provision of services to meet basic needs including food and water, clothing and living materials, health and hygiene items, and income connection (if appropriate)
• Housing Navigation activities including document collection, providing housing process support (i.e., PHA application), client transportation, partner connection to support critical document collection, and behavioral health partner connection
• Completing timely and accurate data entry and reporting including client program enrollments, client services, and uploading critical documents
• Manage a monthly timesheet
• Other duties as assigned