Coordinator, Business Development
Description
About Us
Plasma Services Group, a divison of Fujirebio Diagnostics, Inc., provides quality blood products and services to the global diagnostic (IVD) and biological research markets. For more than 20 years we have drawn on our extensive IVD industry knowledge to help provide our customers innovative production, research, laboratory, biobanking, and quality assurance/regulatory affairs consulting services. Utilizing our national donor recruitment program we have a unique ability to find and collect disease state plasma and clinical samples to meet the ever-changing needs of the IVD industry. Our ISO 9001 and FDA registered headquarters and laboratory are in Moorestown, NJ in with additional customer facing support located across the country.
Position Summary: The Business Development Coordinator will provide administrative, operational, and customer support to the Business Development Manager and sales team at Plasma Services Group (PSG). This individual will assist with day-to-day business development activities, including pulling and organizing sample lists, maintaining customer and prospect databases, preparing order-related paperwork, working with customers, and ensuring customer and sales records are accurately maintained in Zoho CRM.
The Business Development Coordinator will also assist with tracking customer requests, organizing account information, supporting follow-up activities, and coordinating internal documentation to help ensure a smooth and efficient sales process. This position is intended to support the Business Development team and will have expectations of quoting or independently managing customer accounts.
Essential Job Functions:
Supports the Business Development Manager in maintaining and organizing account information and customer relationships.
Assists with identifying and organizing sales opportunities, customer requests, and relevant account information.
Pulls, compiles, and organizes sample lists and inventory information to support customer requests and sales activities.
Assists with the preparation and processing of order-related paperwork and internal documentation to support the fulfillment process.
Maintains accurate and up-to-date customer, prospect, and account records within ZOHO CRM.
Enters and maintains details of account interactions, customer communications, sample requests, orders, and other relevant activities in ZOHO CRM.
Assists the Business Development Manager with tracking customer follow-ups, open opportunities, sample requests, and other account activities.
Assists with collecting and organizing sales data, account information, market information, and competitive intelligence for review by management.
Works with the Business Development Manager and management to maintain and improve ZOHO CRM data, organization, and functionality to support future sales objectives.
Assists with the preparation and organization of sales plans, campaigns, customer outreach, and other business development initiatives.
Communicates customer requests, account updates, and relevant sales developments to the Business Development Manager and appropriate members of management.
Maintains organized records and documentation related to customers, accounts, orders, samples, and sales activities.
Provides administrative and operational support to the Business Development Manager and sales team as needed.
Follows all company environmental, health and safety policies, procedures, and guidelines, and conducts work in a safe manner.
Performs other duties as assigned.
Job Specifications (skills, knowledge, special training, certification, license requirements):
Ability to respond to customer requests professionally, accurately, and in a timely manner.
Willingness and ability to learn medical diagnostics terminology, laboratory testing methods, and PSG products and services to better work with customers and internal teams.
Excellent customer service skills with a strong sense of urgency and attention to detail.
Excellent telephone, interpersonal, and organizational skills.
Ability to communicate effectively, both verbally and in writing.
Strong attention to detail and ability to maintain accurate records and documentation.
Good computer skills, including proficiency with Microsoft Office applications (EXCEL, POWERPOINT); experience with CRM systems such as ZOHO is a plus.
Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
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Education and Work Experience Required:
Associate or Bachelor’s degree required. A degree or coursework in life sciences is a plus but not required.
Previous experience in an administrative, customer service, sales support, or office environment preferred, but not required.
Strong organizational skills with excellent attention to detail.
Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
Strong computer skills, including Microsoft Office; experience with CRM systems, particularly ZOHO, is a plus.
Professional, dependable, and customer-focused with a willingness to learn and take initiative.
Previous experience in the medical, laboratory, biotechnology, or life sciences industries is a plus but not required.
The base salary range for this position is $45,000- $60,000/year. The actual base pay offered may vary depending on multiple factors, including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. The typical work schedule for this position is a 4 day, 32 hour work week. This position is fully-remote.
We offer a competitive benefits package that starts on day one, including two medical plans, savings and spending accounts, employer-paid dental & vision, 401(k) match up to 6%, life insurance and disability, educational assistance, EAP, generous Paid Time-Off, paid holidays, and opportunity for advancement.
We regret we are not able to respond to each resume received. Only those selected for an interview will be contacted.
Fujirebio Diagnostics is an Equal Employment Opportunity Employer