Coordinator Customer Service
Description
We are looking for a Coordinator Customer Service to join our Customer Service team, based in Manama, Bahrain.
The Coordinator Customer Service is responsible for ensuring correct release documents are issued to customers against collection revenues. Also, Handling exports & import related inquires.
Role Reports to:
Customer Solutions Specialist
Main Tasks
To manage and oversee the following tasks related to Bahrain, ensuring tasks are completed within guidelines.
Tasks and duties
MTD printing and release, ensuring payment collection of export shipments.
Issue of certificates and export documents.
Resposing to all customers queries within set timelines over phone and emails.
- Providing the customers with efficent details regarding booking, documents, and vessels.
- Promoting web tools to customers.
Communicate with customer in case of exception handling of shipments
Deligating with GCC/QSC teams and customers as required to ensure efficiency in closing case.
Identify, highlight and eliminate all exceptions within the Documentation process
- Following up with uncollected BLs – outstainding payments.
Additional work assignments will be entrusted as required by the supervising desk from time to time.
Any other activity which is required to be conducted to support the above.
Industry Knowledge
- 1-2 years industry experience in Shipping industry
- Degree in shipping, logistics or related field
- Good knowledge imort and export docuementation procedures
- Familiar with shipping operation and ability to make a decision.
- Sharp analytical & statistical skills
- Ability to take initiative and able to work under pressure
- Customer service orientated
- Attention to details and effeicent problem solving
- Clear written and verbal communication
- Resolution and ability to deligate
Business Systems/IT
- Awareness of data quality and acurrecy importance
- Good knowledge of user application systems (SAP, FIS, , MS Office, Word, Excel)
- Process knowledge & systems support optimization
- Ability to promptly process data and request under pressure
- Understanding of data quality benchmarking and management