Coordinator, Donor Care
Summary
Coordinates donor data entry and customer service for a nonprofit granting children’s wishes, using CRM tools like Salesforce or NetSuite and Microsoft Office.
Who We Are:
Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.
Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.
Location:
Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.
Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.
Position Summary: Responsible for entering constituent and donor data into CRM in a timely manner with a high degree of accuracy. Provides exceptional customer service to donors, general public, and chapters.
Knowledge and Abilities:
- Exhibits exceptional customer service skills; ability to work professionally with external partners, chapters, and all levels of staff
- Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines.
- Detail oriented with strong organizational skills
- Exceptional written and verbal communication skills
- Ability to manage large volumes of data entry on an ongoing basis.
- Ability to handle highly confidential and sensitive information
Duties & Responsibilities:
- Completes and stays up to date with the latest training and best practices.
- Performs data entry of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding.
- Imports large volumes of gift, donor, and fundraising information with a keen eye for detail and accuracy.
- Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed.
- Ensure returned mail and matching gift request forms are processed appropriately and in a timely manner.
- Completes helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.
- Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Quick Reference Guides (QRGs) as needed.
- Performs other related job duties, as assigned.
Qualifications:
- Must be located in Phoenix, AZ
- High school diploma or general education degree (GED) required; Bachelor’s degree in business, nonprofit management, liberal arts or related field preferred
- 1-2 years of experience in a customer service, data entry and/or non-profit environment.
- Strong experience working with Microsoft Office applications required. Database data entry & reporting preferred.
- Strong computer skills required, specifically in Microsoft Office applications. Prior experience with NetSuite and/or Salesforce desired.
Working Environment:
- Ability to thrive in a remote-first environment.
- Some in-office responsibilities.
- Typically works a traditional Monday – Friday work week, within normal business hours
What We Offer:
Benefits
- Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
- Competitive compensation with annual incentive potential
- Health Savings Account and Flexible Spending Account Options
- Health Reimbursement Account fully funded by Make-A-Wish America
- Short Term Disability*, Long Term Disability* and Life Insurance
- Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
- 401(k) Retirement Savings Plan with 5% match after one year of service
- Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
- The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Time Off
- Competitive PTO starting at 15 days, with enhanced time off for senior roles
- 10 Sick Days
- 11 Paid Holidays
- 2 Volunteer Days after one year of service
- 2 Personal Days accrued annually
- Parental Leave
Also...
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
- Monthly premiums paid for the employee for vision, dental, and short/long term disability.
We are committed to creating an accessible and inclusive workplace. If you require an accommodation at any stage of the application process, please email hr@wish.org. We are happy to review your needs.