Coordinator, Family Support Center

Position Summary:

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by Catholic Social Teaching, by supporting and facilitating the day-to-day operations of all assigned Family Support programming. This position supports the Manager in day-to-day site operations through direct oversight of core service areas and supervision of assigned staff, ensuring high-quality, consistent service. Catholic Charities of Northeast Kansas is an equal opportunity employer. We embrace the broadest definition of neighbor and the characteristics that make them unique, including age, gender, race, ethnicity, social-economic status, education, immigration status, national origin, language, family or marital status, political affiliation, disability, and religious beliefs.

Essential Functions:

• Provide direct oversight of food pantry operations, including inventory management, ordering support, organization, and distribution processes, ensuring compliance with food safety standards and agency procedures
• Oversee coordination and implementation of meal services, including scheduling, service flow, and volunteer support
• Oversee clothing ministry operations, including donation management, organization, and distribution
• Supervise assigned staff, including Program Support Specialists and FSC Visitor Services Associate through regular check-ins, coaching, and performance support; elevate formal performance concerns to the Manager
• Serve as the first point of contact for the volunteer department
• Provide orientation, direction and ongoing support to volunteers, including SER workers and interns
• Coordinate volunteer schedules and daily assignments to support effective program operations and service delivery
• Assist with training and onboarding of staff and volunteers within assigned program areas
• Support the Manager in maintaining efficient daily operations and consistent service delivery across programs
• Ensure accurate and timely completion of program-related documentation and internal tracking requirements
• Support implementation of site procedures, workflows, and program improvements as directed by the Manager
• Provide direct service support during high-demand times to ensure client needs are met effectively
• Promote an optimistic and welcoming atmosphere within the Family Support Center, ensuring hospitality and high-quality service to all clients and visitors
• Maintain clear and consistent communication with the Manager regarding program needs, challenges, and opportunities
• Other duties as assigned.