Coordinator Fleet Partner
Summary
Coordinates third-party logistics (3PL) partners for a delivery company, managing onboarding, performance, and compliance while ensuring rider supply aligns with forecasts.
- Coordinating the full life-cycle of 3PL management including the onboarding process, performance management, and offboarding process while ensuring full compliance to the established process and procedures.
- Fostering clear communication with 3PL via various engagement strategies i.e. business reviews, 3PL on-site visit, etc. to ensure 3PL’s compliance towards master agreement and established KPI’s/SLA’s.
- Collaborate with 3PLs to track rider onboarding and ensure it is aligned with rider supply forecast and course-correct if offtrack.
- Running and analyzing 3PL’s monthly performance report to provide insights on 3PL’s performance.
- Monitoring and executing the necessary actions to elevate the 3PL’s performance.
- Collaborate with local and regional supply teams to maintain rider supply forecast models ensure smooth logistics operations.
- Collaborate with the Finance team to ensure accurate and timely payment of 3PL invoices on a monthly basis.
- Monitoring partner’s feedback system and coordinating with internal stakeholders to resolve any escalations/issues related to 3PLs based on agreed escalation SLAs.
- Support other stakeholders when required or as requested by Line Manager.
- Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or a related field.
- 2+ years of experience in fleet management, logistics operations, 3PL/partner management, or supply chain roles.
- Prior exposure to working with external partners, vendors, or contractors in a structured accountability framework is an added advantage.
- Experience in a high-growth, fast-paced environment such as food delivery, ride-hailing, e-commerce, or last-mile logistics
- Strong analytical and problem-solving skills.
- Excellent communication, negotiation, and stakeholder influencing skills with fluency in English & Arabic language skills.
- Proficiency in data reporting tools (Excel, Google Sheets, dashboards) for performance tracking