Coordinator, Inside Sales

Who we are…

We deliver tailored solutions with trusted service, exceptional quality, and industry-leading speed. Our team partners closely with customers to understand project needs, craft custom doors and frames, and deliver results—often in two weeks or less.

With deep expertise and a strong commitment to reliability, we help customers stay on schedule and solve challenges across industries including healthcare, hospitality, education, and retail.

We’re a collaborative, hands-on team that thrives in a fast-paced environment. If you’re looking to make a meaningful impact and be part of a company that values speed, service, and quality, we invite you to join us and help lead the way.

Key Responsibilities:

• Provide resolution to basic customer requests including, but not limited to sample requests, order documentation inquiries (open and invoiced), introductory product knowledge, website/e-tool navigation, understand account service structure and where to retrieve account information.
• Actively identifies and communicates opportunities for organizational growth, process improvement, and enhanced customer engagement, contributing to the long-term success of the company.
• Demonstrates a strong commitment to our core values in all interactions, decisions, and contributions, fostering a positive and values-driven workplace culture.
• Maintain clear and professional communication via phone and email.
• Answer incoming customer phone calls in a professional manner while maintaining appropriate phone metrics and KPIs.
• Identify and correct issues within customer estimates or orders
• Develop a general understanding of hardware templates and applications, warranty claim process, and manufacturing limitations and specifications.
• Follows established internal escalation protocols to address procedural challenges, collaborating with relevant teams to ensure efficient issue resolution
• Maintain a collaborative and team-oriented work environment.
• Adhere to all company safety and environmental regulations.
• Available to work occasional weekends and extended hours during the work week as needed, as well as being flexible to schedule changes.
• Potential for travel at a minimal capacity for training purposes.
• Perform other duties as assigned by the Inside Sales Supervisor to ensure positive customer experience.