Coordinator Personal Shopper - instashop
Summary
Oversee daily grocery picking operations, staffing, and KPIs for a fast-paced personal-shopping service, coordinating with retail partners and internal teams to ensure order accuracy and customer satisfaction.
Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily
operations and consistent execution of picking activities.
Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation
rate, substitutions, quality, and SLA compliance, while implementing action plans to improve
performance.
Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to
ensure adequate staffing based on business demand.
Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to
resolve operational issues, improve customer experience, and maintain service excellence.
Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors
to ensure compliance with company standards, policies, and operational procedures.
Analyze operational reports and performance trends, identify root causes of performance gaps,
and implement continuous improvement initiatives to enhance efficiency and customer
satisfaction.
Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.
3–5 years of experience in Operations, Retail, E-commerce, Grocery,
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management skills.
Advanced proficiency in Microsoft Excel
Bility to work in a fast-paced environment and manage multiple priorities.