COORDINATOR

Key Responsibilities

• Coordinate and schedule daily installation, servicing, maintenance, and repair appointments.
• Assign jobs to technicians based on availability, location, skillset, and job priority.
• Communicate with customers to confirm appointments, provide service updates, and handle enquiries.
• Monitor technicians' attendance, job progress, and completion status throughout the day.
• Ensure all work orders, service reports, quotations, and invoices are properly prepared and recorded.
• Coordinate with suppliers to arrange the delivery of equipment, materials, and spare parts.
• Follow up on pending quotations, spare part orders, warranty claims, and incomplete jobs.
• Maintain accurate records of customer information, service history, and maintenance schedules.
• Handle customer feedback, complaints, and service recovery in a professional manner.
• Prepare daily, weekly, and monthly operational reports for management.
• Work closely with the operations team to improve scheduling efficiency and service quality.
• Ensure all administrative documentation complies with company procedures.