Coordinator (Projects)

Responsibilities:

• Coordinate daily transport operations, vehicle deployment, and driver schedules to ensure timely service delivery.
• Liaise with clients to arrange transport bookings, respond to enquiries, and manage schedule changes.
• Handle customer enquiries, complaints, and service recovery professionally.
• Manage difficult, demanding, or uncooperative customers with professionalism, patience, and sound judgment while maintaining service standards.

• Monitor vehicle movements, trip completion, mileage, fuel records, maintenance schedules, and operational documentation.
• Follow up on outstanding invoices, payment collections, and billing matters with customers and the finance team.
• Prepare operational reports, maintain accurate records, and ensure all transport documentation is up to date.
• Coordinate closely with drivers, clients, vendors, and internal departments to resolve operational issues promptly.
• Handle multiple assignments simultaneously in a fast-paced environment and respond effectively to urgent operational requirements.
• Be prepared to work extended hours, including evenings, weekends, and public holidays whenever operationally required.
• Rest days will be scheduled based on operational requirements and are not fixed. Flexibility in working hours is essential.
• Perform any other operational, administrative, or coordination duties assigned by management to support business continuity

Qualifications and Skills Required:

• Must be qualified with a relevant bachelor's degree or diploma
• Able to do hands-on work (Physical work)
• Able to travel to multiple locations
• Able to work on rotational shifts & weekends (Off Day on weekdays)
• Experience in project coordination is an added advantage.
• Good communication and interpersonal skills.