Coordinator Rider On Ground Ops
Summary
Coordinates and optimizes rider operations for a food/grocery delivery service, managing performance, recruitment, and compliance in Muscat using Google Suite tools.
- Monitor and improve Rider Performance and Compliance.
- Lead Rider Recruitment for the allocated zones.
- Lead the team to complete Ad-hoc tasks and projects.
- Lead a Team of Rider Coordinators and/or Rider Captains.
- Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.
- Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.
- Manage rider rooster with proper allocation of shifts/breaks/off-days etc.
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.
- Inventory management and usage compliance of Rider equipment.
- Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.
- Groom rider quality (behavior, appearance, professionalism, presentational etc).
- Setting up a performance improvement plan to improve performance of low performing riders.
- Monitor riders performance on individual level and responsible for coaching/warning riders.
- Audits fleet appearance & rider behavior via on ground visits.
- Bachelor's Degree
- 2+ years of experience in food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal.
- Influencer and negotiation with good public speaking and presentation skills
- People management skills: Experience in managing a bigger group of people