Coordinator - Sales & Safety
Posted Updated
Description
<p style="font-family:Satoshi, 'Satoshi Fallback';margin-bottom:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><strong style="margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(18,18,36);"><br /></strong></p><p style="font-family:Satoshi, 'Satoshi Fallback';margin-bottom:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><strong style="margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(18,18,36);">Role & responsibilities</strong></p><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><ul style="font-family:Satoshi, 'Satoshi Fallback';margin:1em 0px 1em 1em;padding:0px 0px 0px 1em;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Update safety portal and ensure details are up to date</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Liase with vendors to facilitate service and negotiate better rates</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">End to end billing cycle to be carried out through zoho creator.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Handle customer inquiries via CRM.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Prepare Invoices: Create and send invoices to accounts for further processing.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Resolve customer issues and complaints promptly, escalating to relevant departments when necessary.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Follow up with customers post-purchase to ensure satisfaction and gather feedback.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Liase and co ordinate all safety related service and ensure vessel compliance is maintained.</li></ul><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><p style="font-family:Satoshi, 'Satoshi Fallback';margin-bottom:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><strong style="margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(18,18,36);">Qualifications:</strong></p><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><ul style="font-family:Satoshi, 'Satoshi Fallback';margin:1em 0px 1em 1em;padding:0px 0px 0px 1em;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Education: Bachelors degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/B.SC Nautical Science</li></ul><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><p style="font-family:Satoshi, 'Satoshi Fallback';margin-bottom:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><strong style="margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(18,18,36);">Experience:</strong></p><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><ol type="1" style="font-family:Satoshi, 'Satoshi Fallback';margin:1em 0px 1em 1em;padding:0px 0px 0px 1em;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Minimum of 2 years of experience in a sales support or customer service role, preferably in the navigation systems industry.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Sailing experience as a junior navigation office will be an added advantage.</li></ol><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><p style="font-family:Satoshi, 'Satoshi Fallback';margin-bottom:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><strong style="margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(18,18,36);">Skills:</strong></p><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><ol type="1" style="font-family:Satoshi, 'Satoshi Fallback';margin:1em 0px 1em 1em;padding:0px 0px 0px 1em;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Strong organizational and multitasking abilities.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Excellent verbal and written communication skills.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">High attention to detail and accuracy.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Ability to work independently and as part of a team.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Customer-focused with a proactive attitude.</li></ol><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><p style="font-family:Satoshi, 'Satoshi Fallback';margin-bottom:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><strong style="margin:0px;padding:0px;border:0px;vertical-align:baseline;color:rgb(18,18,36);">Key Competencies:</strong></p><br style="font-family:Satoshi, 'Satoshi Fallback';color:rgb(71,77,106);" /><ul style="font-family:Satoshi, 'Satoshi Fallback';margin:1em 0px 1em 1em;padding:0px 0px 0px 1em;border:0px;vertical-align:baseline;color:rgb(71,77,106);"><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Problem-Solving: Ability to identify issues and resolve customer concerns effectively.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Time Management: Efficient in managing time and prioritizing tasks to meet deadlines.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with customers and colleagues.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Adaptability: Ability to adapt to changing priorities and work environments.</li><li style="margin:0px;padding:0px;border:0px;vertical-align:baseline;">Flexibility: Flexible to work after office hours and during weekend.</li></ul>