Copy of Associate-CS Phone

· To manage the operation and admin of the projects assigned.

· Performing audit, sharing feedback and guiding the team to meet quality parameters.

· To meet client SLAs, client KPIs and operations KPIs.

· To manage basic client communication by seeking guidance from the leadership

· Lead and motivate the team.

· Managing shrinkage & attrition in the team.

· To care for the health, safety, growth and welfare of the team

· Plan and complete daily production requirement.

· Track the progress of new coders during stage audit or ramp on their progress, guide them to meet the targets and share status reports to leadership.

• Understanding the needs of both internal and external customers and be committed to delivering an excellent service.
• Maintain high levels of Domain Expertise, Excellent Communication and Soft-Skills, Phone Etiquette and E-mail Etiquette
• Should have basic knowledge on coding platforms, MS-Office etc. to carry out the job responsibilities smoothly.
• Positive individual with quick adaptation to change.
• Sound technical knowledge on the related business areas.

All your information will be kept confidential according to EEO guidelines.