Core Banking Program Manager
Posted
Summary
On-site program manager at Bank of Utah who leads coordination and functional oversight of the bank's core banking ecosystem, primarily Fiserv DNA, spanning lending, deposits, and banking applications. Day to day this means managing releases and changes, cross-functional impact analysis, vendor issue coordination, testing/UAT readiness, and communication across stakeholders.
Thanks for your interest in applying to the Bank of Utah. My name is Ema Jones, and I work as VP Banking Initiatives & Delivery. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company.
Our Mission Statement:
We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
Job Opening Details:
If our mission statement piques your interest, we encourage you to apply for the currently open position of Core Banking Program Manager to work Monday - Friday at our Branch located at 2605 Washington Blvd. Ogden, UT. This position provides leadership, coordination, and functional oversight of the Bank’s core banking ecosystem, primarily Fiserv DNA. This position serves as a cross-functional resource across Lending, Deposits, and Banking Applications, developing broad knowledge of the core platform and its dependencies. The role coordinates core system activities, evaluates cross-functional impacts, and promotes consistent processes for managing changes, issues, testing, and communication across the Bank.
Experience/Skills necessary to perform duties:
Our Mission Statement:
We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
Job Opening Details:
If our mission statement piques your interest, we encourage you to apply for the currently open position of Core Banking Program Manager to work Monday - Friday at our Branch located at 2605 Washington Blvd. Ogden, UT. This position provides leadership, coordination, and functional oversight of the Bank’s core banking ecosystem, primarily Fiserv DNA. This position serves as a cross-functional resource across Lending, Deposits, and Banking Applications, developing broad knowledge of the core platform and its dependencies. The role coordinates core system activities, evaluates cross-functional impacts, and promotes consistent processes for managing changes, issues, testing, and communication across the Bank.
Experience/Skills necessary to perform duties:
- 10+ years’ experience supporting banking operations, banking systems, or financial services technology.
- Broad understanding of banking processes with experience across lending and/or deposit functions.
- Ability to understand complex systems and identify dependencies across applications, processes, data, and business functions.
- Experience coordinating cross-functional initiatives and multiple stakeholder groups.
- Strong analytical, organizational, problem-solving, and communication skills.
- Experience leading, coaching, or supervising others.
- Working knowledge of core banking environments and the relationship between core systems, integrated applications, business processes, and data.
Preferred
- Experience working with a major core banking platform or provider, such as Fiserv, FIS, Jack Henry, or a comparable platform.
- Experience supporting Lending and Deposit systems or operations.
- Experience supporting core banking releases, upgrades, enhancements, or implementations.
- Experience working with core system vendors on support cases, defects, escalations, and issue resolution.
- Experience working with Fiserv support and case management.
- Experience coordinating system testing, including UAT, regression testing, and implementation readiness.
Benefits of Working with Us
Bank of Utah's comprehensive benefits package includes:
Bank of Utah's comprehensive benefits package includes:
- Great work-life balance, with a Monday-Friday schedule
- Competitive pay and benefits, including medical, dental and vision plans
- 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
- 12 paid bank holidays + paid time off, including paid parental leave
- Volunteer opportunities to make a difference in the communities where you work and live
- Awards and recognition to celebrate you and your colleagues for living the bank's values
Job Description:
Regular Duties and Responsibilities:
1. Core Banking Knowledge & Oversight
Regular Duties and Responsibilities:
1. Core Banking Knowledge & Oversight
- Develop and maintain broad functional knowledge of Fiserv DNA across Lending, Deposit, and operational functions.
- Understand dependencies between DNA, integrated applications, interfaces, and business processes.
- Serve as a central resource for identifying cross-functional impacts and connecting the appropriate business and technical SMEs.
- Identify opportunities to improve the Bank’s use of core system capabilities and processes.
2. Release & Change Management
- Coordinate the review and assessment of DNA releases, enhancements, patches, and other system changes.
- Maintain a consistent process for evaluating, communicating, testing, and implementing core changes.
- Coordinate stakeholders and maintain visibility into upcoming changes, impacts, decisions, and implementation activities.
3. Cross-Functional Impact Analysis
- Evaluate changes and issues for impacts across business processes, applications, interfaces, and departments.
- Identify and engage appropriate stakeholders for analysis, decision-making, testing, and implementation.
- Identify and escalate significant dependencies, risks, and unresolved decisions.
4. Issue & Vendor Coordination
- Maintain visibility into significant Fiserv cases, defects, and recurring core system issues.
- Coordinate cross-functional issues and facilitate communication between Fiserv, Banking Applications, and business stakeholders.
- Support escalation of critical or aging issues and identify trends requiring broader action.
5. Communication & Knowledge Management
- Maintain centralized communication and documentation for core releases, changes, known issues, decisions, and system dependencies.
- Facilitate DNA user groups and other forums to promote cross-functional collaboration and knowledge sharing.
- Ensure impacted stakeholders understand what is changing, the business impact, required actions, and timing.
6. Testing & Implementation Readiness
- Coordinate testing requirements and readiness for core system changes with business units, Banking Applications, and testing resources.
- Identify processes, applications, and interfaces requiring regression or impact testing.
- Support defect resolution, implementation readiness, and post-implementation validation while maintaining business ownership of functional testing.