Core Banking Systems Administrator

The Core Banking Systems Administrator (FIS) serves as the Bank's primary administrator and subject matter expert for the FIS Horizon XE core banking system and related applications. This position is responsible for the ongoing administration, configuration, support, maintenance, reporting, testing, and enhancement of the core banking environment. The individual will work closely with Operations, Retail Banking, Lending, Accounting, Compliance, Information Technology, and third-party vendors to ensure the reliable operation of the Bank's core banking systems while supporting business objectives, regulatory requirements, and customer service initiatives.

Core System Administration

• Serve as the primary administrator and internal subject matter expert for the FIS Horizon XE core banking platform.
• Configure, maintain, and support core banking system parameters, products, rates, fees, and related system settings.
• Monitor system performance and functionality to ensure efficient and reliable operation.
• Troubleshoot and resolve system issues, working directly with FIS and other vendors as needed.
• Coordinate, test, and implement core system upgrades, enhancements, patches, and releases.
• Maintain system documentation, procedures, and configuration records.

Reporting and Data Management

• Develop, maintain, and distribute reports using Horizon 360 and other approved reporting tools.
• Assist business units in identifying reporting requirements and developing reporting solutions that support operational, management, compliance, and audit needs.
• Validate data accuracy and assist with data analysis and reconciliation efforts as required.
• Support regulatory, audit, and management reporting requests.

Business and Operational Support

• Act as a liaison between Information Technology, Operations, Retail Banking, Lending, Accounting, Compliance, and third-party vendors.
• Collaborate with business units to identify opportunities for process improvement, automation, and enhanced system utilization.
• Analyze business requirements and recommend system solutions that improve efficiency and customer service.
• Provide guidance and support to end users regarding core system functionality and best practices.

Security, Risk, and Compliance

• Administer user access, security settings, and appropriate system controls in accordance with Bank policies.
• Support internal and external audits by providing system documentation, reports, and evidence as needed.
• Assist with maintaining compliance with applicable banking regulations, information security requirements, and internal controls.
• Participate in business continuity and disaster recovery planning, testing, and recovery activities related to core banking systems.

Projects and Vendor Management

• Serve as project lead or key contributor for core-related implementations, system upgrades, product launches, and enhancement initiatives.
• Coordinate activities with FIS and other technology vendors to ensure successful implementation and support of systems and services.
• Evaluate system enhancements and recommend improvements that support strategic and operational objectives.
• Participate in testing and validation efforts for new products, services, and system changes.

Additional Responsibilities

• Must provide an exceptional service experience every time!
• Must have excellent communication and telephone skills.
• Provide after-hours support as needed for system maintenance, upgrades, testing, troubleshooting, and critical issues.
• Complete other duties and special projects as assigned.