Core Business Delivery Manager

Join us at a genuinely exciting moment for Central Operations. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

Responsibilities

• Review and auditing the delivery of the Central Operations services ensuring business as usual activities are carried out efficiently and aligned to the principles of business area
• Host regular Central Operations Team Manager meetings
• Creating and delivering training to other operations hub area teams on key systems and processes
• Business solutioning and responding to/triaging internal client requests
• Work in partnership with peer management role/s to align common objectives and goals and support the future development of the Central Operations Business Services
• Working with Core Business Services Manager to support data capture, cleansing, and analysis for key or significant change projects

• To support strategic planning for our evolving needs, ensuring transformation scales with objectives

We would love to hear from you if you have:

• Advanced level skills in Microsoft Office 365; Outlook, Word, Excel, PowerPoint, SharePoint
• Soft phone and internal messaging systems (e.g., MS Teams)
• Experience of managing online portal platforms
• Experience of using database systems and customer service ticket requests systems

• Experience working in a similar role in professional services

• Strong demonstrable project coordination and management support skills

• Strong people engagement skills with ability to positively influence, dedicated to the personal and professional development of others

• Strong demonstrable attention to detail and commercial awareness

• A self-starter with excellent communication

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility

If you require reasonable adjustments or want more information on accessibility, please let us know

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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to careers@howden-group.co.uk