Core Crew (Front Desk & Sales) - Union Market, DC
Posted Updated
Description
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.
You will be responsible for
- Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
- Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
- Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
- Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
- Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Following up with client lists in Axle to meet monthly sales quota
- Responding to client emails
- Alerting coaches about client milestones and setting up the celebration board
What we need from you
- High school education, some college preferred
- This is a part-time hourly position
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
What skills & experience you’ll bring to us
- Excellent interpersonal and communication skills
- Outstanding customer service skills
- Strong organizational skills
- Careful attention to detail
- Must be willing to initiate tasks and perform duties without direction
- Ability to stand for long durations of time
- 1 year sales experience preferred
- MBO experience preferred
- Passion for fitness, wellness, and the [solidcore] brand
Compensation & Benefits
- $18.40/hour plus opportunities to earn sales commission
- Free drop in classes
[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.
At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it’s who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.
As published by lever · 22 questions · 9 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company
Short answers (3)
- If yes to the above question, what type of Visa do you currently have? Select NA if not applicable
- What three words best describe you? optional
- What is the approximate maximum number of hours you are available to work each week?
Pick from a list (10)
- Are you legally eligible to work in the US?
- Will you now or in the future require visa sponsorship for employment?
- Are you at least 18 years or older? (required for employment)
- Do you currently work for [solidcore]? Please only answer yes if you are an active employee with our company. Otherwise select no
- If yes, what role are you associated with in our company
- Are you a FORMER [solidcore] employee?
- If you are a former or current [solidcore] coach, what was your last title held?
- Are you related to a current [solidcore] employee or have an intimate relationship listed below?
- Do you have a current [solidcore] membership?
- Do you have experience working in Mindbody (MBO)? optional
Written answers (9)
- What's you full legal name?
- What is your current home address (**will need accurate current address where you live, if extended an offer letter)
- What is your current City, State, and Zip Code
- If yes, which [solidcore] studio did you last coach at?
- If you were a former [solidcore] employee, who was your direct manager and Director of Studios (if applicable)?
- If yes, what is the email associated with your [solidcore] membership? (List NA if you do not have a [solidcore] membership)
- If yes, please state the full name of the employee.
- 5-6 sentence paragraph, highlighting any relevant work experience. Please highlight relevant experience in sales and/or customer service. optional
- Please provide your general availability for this role.