Cornerstone Equipment - Lead Shop Service Technician
NewBe an early applicantJOB PRIMARY RESPONSIBLITIES
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Partner with the Operations Manager to lead daily service operations by training, empowering, and directing technicians while maintaining organized workflows, schedules, work orders, timesheets, PM tracking, and parts requisitions.
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Lead the Service Team with a focus on professionalism, positivity, and profitability, setting the standard for customer service and operational excellence.
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Support revenue and profitability goals by improving workflow, assisting with estimates and approvals, managing job logistics, and maintaining technician billing efficiency above 90%.
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Direct and support technicians in performing PMs, condition reports, on-site repairs, and identifying additional billable repair opportunities on customer equipment.
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Provide technical and diagnostic guidance using hands-on experience, manufacturer resources, and industry experts to ensure timely, accurate repairs.
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Oversee shop operations, including opening/closing procedures, checklists, cleanliness, tool organization, and safety standards.
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Assist with building and developing a strong service team through hiring support, performance evaluations, KPI tracking, and ongoing technical training.
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Maintain professional growth through continued education, training, and industry seminars.
GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:
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Assists team members with any necessary and essential task to ensure fully functional organization.
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Provide excellent customer service, with a highly positive and friendly approach.
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Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task.
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Other duties as assigned.
Physical Requirements
- Ability to stand, walk, bend, kneel, crouch, climb, and work in awkward positions throughout the workday
- Ability to frequently lift and carry up to 50 pounds independently
- Ability to occasionally lift or move up to 75 pounds with assistance or mechanical equipment
- Ability to push and pull heavy parts, tools, hoses, and shop equipment
- Ability to safely climb on and off construction, agricultural, and industrial equipment
- Ability to work indoors and outdoors in varying temperatures, weather conditions, dust, noise, and other shop conditions
- Ability to safely and effectively use hand tools, power tools, and diagnostic equipment
- Ability to work around heavy machinery, moving equipment, grease, oil, and chemicals
- Ability to wear required personal protective equipment (PPE), including safety glasses, gloves, hearing protection, and steel-toe boots
- Ability to safely operate company vehicles and equipment when required
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Performance Expectations and Employment Requirements
Technicians and mechanics may be evaluated based on billable hours, repair proficiency, customer service, preventive maintenance completion rates, and other job-related performance measures.
Applicants must successfully complete a pre-employment drug screening and may be subject to random drug testing throughout their employment.
Technician Qualifications
Qualifications include, but are not limited to:
- High school diploma or equivalent
- At least two years of additional education or technical training in a related field, or two years of relevant equipment service and repair experience
- Possession of the tools necessary to perform the job; specialty tools will be provided by the company
- Valid driver’s license
- Reliable cell phone
- Strong verbal and written communication skills
- Positive attitude and ability to work effectively as part of a team
- Willingness to continually learn and develop job-related knowledge and skills
- Ability to work 40 hours per week, Monday through Friday, with scheduled hours falling between 7:00 a.m. and 6:00 p.m.