Corp. IT Infrastructure & Service Support Assistant Manager/Manager
Salary: ฿66,667 – ฿100,000 per month
KEY RESPONSIBILITIES: (Thai Nationality Only)
IT Infrastructure, Architecture & Design: Maintain and support core infrastructure including servers, virtualization, storage, LAN/WAN, firewalls, switches, wireless networks, internet connectivity and related monitoring tools. Review and understand the overall IT design of corporate and hotel environments, including network topology, VLAN segmentation, server and IT room design, system dependencies, connectivity and integration requirements. Assist in identifying design weaknesses and recommend practical improvements aligned with Corporate IT standards.
Hotel IT Support & Project Coordination: Provide infrastructure support to existing hotel properties and participate in IT planning for new openings, renovations and major technology projects. Coordinate with hotel IT teams, project stakeholders, vendors and system providers to ensure infrastructure, server rooms, network services, interfaces and operational systems are correctly planned, installed, tested and ready for operation. Act as the corporate point of technical direction for property-level IT staff, ensuring consistent adherence to Corporate IT standards, policies and best practices across all properties, and support technical handover and documentation.
Service Support – Tier 1 & Tier 2: Provide Tier 1 and Tier 2 service support for corporate users and hotel IT teams. Tier 1 responsibilities include initial diagnosis and resolution of end-user, hardware, Microsoft 365, account, endpoint, printing and connectivity issues. Tier 2 responsibilities include deeper troubleshooting of Windows, network, server, Wi-Fi, VPN, access, system integration and recurring technical issues. Escalate unresolved or specialist issues to senior IT personnel, system owners or external vendors, while tracking progress through to closure and documenting known solutions.
ITGC Review, Audit & Compliance Support: Support periodic IT General Controls (ITGC) reviews and internal or external IT audits across corporate and hotel environments. Review evidence and operating practices relating to user access, privileged access, password controls, change management, backup and recovery, patching, antivirus/endpoint protection, logging, asset management and other assigned controls. Assist property IT teams in preparing audit evidence, identifying gaps, following up remediation actions and maintaining updated control documentation. The role should be able to understand control design and evaluate whether day-to-day IT practices are operating as intended.
IT Security & Vulnerability Support: Assist in implementing and maintaining essential security controls including endpoint protection, patch management, secure Wi-Fi, firewall rules, access control and network segmentation. Coordinate with outsourced cybersecurity providers on security alerts, vulnerability assessments, hardening activities and incident response. Support the tracking of remediation actions and raise security or operational risks to Corporate IT when identified.
Availability, Backup, BCP & DRP: Monitor system availability and infrastructure health, verify backup completion and support periodic recovery testing. Assist with the implementation, maintenance and testing of Business Continuity Plans (BCP), Disaster Recovery Plans (DRP) and technology downtime procedures to improve service resilience across supported locations.
Documentation, Asset & Vendor Management: Maintain accurate network diagrams, infrastructure records, system inventories, asset information, configuration documentation, support procedures and audit evidence. Coordinate with outsourced IT providers and technology vendors for maintenance, troubleshooting, support cases and project delivery, and ensure issues are followed through within agreed service expectations.