Corporate Client Specialist - English speaker
Summary
Handles inbound and outbound calls with corporate credit card members in Asia-Pacific, resolving credit cases and negotiating solutions while delivering customer service.
This is a customer-facing credit operations role requiring regular inbound and outbound calls with Corporate Card Members across Singapore, Hong Kong, and Australia/New Zealand. It is not a back-office credit analysis role.
As a Corporate Client Specialist, you will manage credit cases by speaking directly with Corporate Card Members & Program Admin through inbound, outbound calls and emails. You will analyze credit situations, negotiate appropriate solutions, and deliver exceptional customer service while protecting American Express from credit risk. This is a customer-facing role and is not a back-office credit processing position.
Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.
- Fluent in English (written and spoken).
- Minimum 3 years of customer-facing call center experience handling inbound and outbound calls. Hospitality and sales background is encouraged.
- Experience in credit, risk, collections, or related financial services operations is an advantage
- Experience supporting premium or corporate clients, preferably across ANZ, Singapore, and Hong Kong markets.
- Strong analytical, problem-solving, and negotiation skills.
- Excellent customer service, communication, and relationship management skills.
- Team player with a positive attitude and growth mindset.
Compliance Language:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid or onsite arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.