CORPORATE CUSTOMER SUPPORT SENIOR OFFICER

To Manage the designated corporate industries and /Non-bank FI customers, to ensure handling customers’ inquiries and transactions promptly, efficiently and guarantee quality service within the approved turnaround time.

In addition to approve the daily banking transactions for non-borrowing GCR customers and assist in maximizing the generated income through cross selling CIB products in order to maximize CIB share of wallet and profitability.

Job Description\:

1.Manage and approve all daily banking transactions (Trade Finance, Branch related … etc.) to ensure smooth workflow of operations.

2.Ensure solving any issues facing the customers arising from pending requests, and raise unmet/unsolved issues according to escalation matrix to ensure customer satisfaction.

3.Communicate and coordinate with the Corporate/GCR/Non-bank FI Officers, Digital Banking & GTS and all other departments within Operations, and branches and maintain effective working relationships in order to ensure the implementation of all business transactions in a timely manner.

4.Facilitate all account opening and amendment processes including foreign entities and special nature accounts for non-borrowing GCR customers to enhance account management efficiency and turnaround time (TAT) to maintain customer satisfaction.

5.Handle the client’s top executives and management personal requirements of all banking issues to ensure high quality service.

6.Provide operational exceptions (such as to proceed on copy, missing second signature and target dates for documents) in adherence to the approved exceptions matrix to maintain smooth workflow of operations.

7.Manage the ESCROW agency services under co-development agreement for real estate industry concerning GCR non-borrower clients and coordinate with all concerned stakeholders in ESCROW operations processes.

Policies, Processes and Procedures

8.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Day- to-day operations

9.Follow the day-to-day operations related to own jobs in the Corporate Customer Support department to ensure continuity of work.

Compliance

10.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.