Corporate Director of Quality

JOB DESCRIPTION

JOB TITLE: Director, Corporate Quality FLSA STATUS: Exempt

REPORTS TO: Regional Director of Manufacturing (Corporate)

SUMMARY
This management position is responsible for developing, implementing and continually improving the company’s standardized manufacturing quality systems globally. The Director, Corporate Quality works collaboratively with plant quality managers, general managers and other company resources to achieve world class quality performance as measured by customer quality scorecards. The Director, Corporate Quality interfaces with key customer personnel to build customer confidence in Summit Polymers, ensure Summit Polymers meets customer expectations and requirements, and to resolve significant customer quality concerns.

RESPONSIBILITIES AND DUTIES
Is responsible for the following major tasks:

Exhibits positive leadership and acts with highest levels of integrity and ethics
Champions corporate wide manufacturing quality system standardization

Leads and collaborates with plant quality managers, general managers and RDMs to determine best practices and develop standardized quality system and procedures applicable to all manufacturing facilities
Administers, trains, and communicates the company’s standardized quality system and procedures to ensure they are effectively implemented and maintained throughout the company
Performs plant quality system standards compliance audits and leads follow up action plan reviews with each plant
Lead continuous improvement of quality systems

Champions overall quality scorecard performance for all customers

Develops deep knowledge of every customer quality scorecard
Leads specific customer scorecard training for plant quality managers, materials managers and general managers to ensure these leaders understand scoring methodology and act to ensure scorecard success
Monitors customer scorecard methodology and scoring changes, and ensures corporate procedures, metrics and personnel proactively adapt to changes to ensure customer scorecard success
Engages with other functional departments to ensure all aspects of customer scorecards are understood and actions are taken to ensure scorecard success (examples Sales – cost reductions, materials – minority sourcing)
Assists in developing internal performance metrics that support successful customer scorecard results

Interfaces with key customer personnel & engages customer quality events

Develops constructive relationships with key customer contacts
Builds customer’s confidence in SPI’s performance, capabilities, systems, and integrity
Represents the company at customer “quality roundtable” events
Reviews customer quality system requirements and specifications and ensure they are effectively communicated and implemented at all levels of the organization

Engages in significant customer quality concerns and warranty issues

Participates in problem solving and customer response preparation for significant customer quality issues
Represents the company at critical customer quality concern reviews, leading company response and negotiation to achieve successful resolution
Acts as point of contact for customer warranty concerns and engages plant and engineering resources to solve warranty concerns

Provides quality expertise as a corporate resource

Champions Practical Problem Solving activities across the company, including improving effectiveness of management team leadership of the process
Key leader for development, update, training and compliance to corporate IATF-16949 compliant systems and procedures
Supports new business initiatives and projects with data, metrics, support plans, and technical expertise as related to quality
Provide support in developing and performing training plans for quality managers and quality engineers at manufacturing plants
Provides additional support at manufacturing plants as needed

Other tasks and duties as assigned

EDUCATION AND EXPERIENCE

4-year college degree in technical or management field preferred
5 years’ experience in role of Quality Manager at automotive supplier preferred

SKILLS AND ABILITIES:

Broad knowledge of quality systems and management practices in automotive plastics manufacturing operations
Expertise in major automotive OEM quality systems; Ford Q1, GM BIQS, FCA, Nissan, VW, BMW, and Toyota
Expert problem solving skills utilizing root cause based methods; Practical Problem Solving (PPS), 8D, and 5 why methodology
Must be able to gather and analyze information easily and make appropriate decisions.
Outstanding leadership, team building, coaching and decision making abilities
Highly energetic, confident, and assertive with the ability to lead and motivate others
Must have excellent written, verbal, and presentation skills

A minimum score of 50 on the Wonderlic Select Assessment (Traditional score of 28 on the cognitive portion).

TRAVEL REQUIREMENTS
This position typically does require approximately 18 weeks per year of travel to Summit Polymers Manufacturing Sites.

DISCLAIMER
The information contained in this job description is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Agreement to complete all post-hire required training.