Corporate IT intern
Posted
Summary
Corporate IT intern at PERRY proTECH provides client technical support via phone, email, and a ticketing system — analyzing issues, doing remote troubleshooting, and following up with end users alongside the internal support team. Core skills: customer service, Office 365, and help desk experience.
Gain hands-on experience at PERRY proTECH! A Corporate IT Intern will assist in resolving client technical issues while developing skills and knowledge around end user support and PERRY proTECH offerings.
About The Role:
About The Role:
- Assist in providing client support and troubleshooting on technical issues
- Respond to requests for technical assistance via phone, email, or the ticketing system
- Analyze technical challenges, client needs, and provide suggestions to achieve resolution
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Follow up with end users to complete the resolution of issues and ensure end user satisfaction
- Work closely with the Internal Support team to provide client support and gain experience troubleshooting and resolving technical issues
Requirements & Qualifications:
- Excellent customer service skills
- Excellent time management abilities
- Strong technical and analytical abilities
- Extremely detail-oriented and organized
- Excellent problem-solving skills and a solutions-oriented mindset
- Pursuing a degree in a relevant technical field or equivalent experience
- MCSE or equivalent experience is a plus
- Experience in a help desk or customer service support position is a plus
- Proficient in Microsoft Office 365